Welcome!
Frequently Asked Questions
What are the site requirements?
To provide you with up-to-date account information, we recommend you have the latest version of your specified Web browser. Click on a link below to get it.
The upgrade is free for all browsers listed below.
Available Browser Upgrades
Your browser must be set to enable JavaScript. Click here for instructions on how to change your settings.
How do I enable cookies?
Enable Your CookiesYou must have cookies enabled to use many portions of the RealAge Web site, such as the RealAge Test and health assessments. Click here for instructions on how to change your settings.
What does "Keep me signed in" mean on the Sign In page?
If you check the "Keep me signed in" box on the Sign In page, you can stay signed in to RealAge on this computer for up to 2 weeks or until you sign out. The "Keep me signed in" checkbox applies to this computer only. If you're using a public computer, we recommend that you uncheck the checkbox.How do I complete my RealAge Test, if I haven't had a chance to finish it yet?
Click here to Take the all-new RealAge Test. Sign in, and from the navigation at the top of the test, choose the section that you have not yet completed. Note that all answers that you previously entered have been saved.I just took the RealAge Test, where do I get my results?
Click here and sign in to get your RealAge results on how young or old your body thinks you really are. You’ll get your Grow Younger Plan here, too, which will outline simple steps you can take to stay young longer and avoid growing old too fast.I forgot my password. How do I change my password?
Click here and we will e-mail you a new password. You can then update/reset this new password by signing in and accessing My Account.How do I create a password?
Choose a password of at least six characters, and enter it into the password field. For your protection, we suggest you use a password not previously used elsewhere; it should not be the password you use for your personal e-mail account.How do I change my personal information, such as my birth date or e-mail address?
All personal registration information may be updated by accessing My Account.I share an e-mail address. How can a second person take the RealAge Test? Can I register more than one person to one e-mail address?
No. Our user authentication system requires a separate e-mail address for each subscriber. You can set up free individual e-mail addresses at any of the following sites for others sharing your address.Is there a fee to become a RealAge member?
There is no fee to take the RealAge Test or to receive helpful health tips and newsletters.How do I change my subscriptions?
Subscriptions may be updated by accessing My E-Mail Subscriptions. You may also unsubscribe from any message you receive by following the instructions at the end of the message.How do I prevent e-mail from going into a "bulk/spam/junk mail" folder?
Many e-mail programs have a built-in filter that automatically blocks messages from any sender whose e-mail address is not in the recipient's address book or Safe Sender list.
To ensure that RealAge messages arrive in your INBOX safely, please add Health@RealAge.com and Health@RealAge-mail.com to your e-mail address book or Safe Sender list.
Instructions:
First, find your e-mail program below. Then, follow the steps provided. If you need more details on how to add e-mail addresses to your Safe Sender list, please contact your e-mail service provider.
For AOL, MSN, Earthlink, Hotmail, Outlook, and Yahoo! accounts, click here. For Gmail accounts, click here.
How do I make RealAge my homepage?
For Microsoft Internet Explorer 6.0 and Above
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(Windows)
- From the Internet Explorer pull-down Tools menu, select Internet Options.
- Select the General tab.
- Enter in http://www.RealAge.com/ in the Address text field and then click the OK button.
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(Mac)
- From the Internet Explorer pull-down Edit menu, select Preferences.
- Select the General tab.
- Enter in http://www.RealAge.com/ in the Address text field and then click the OK button.
For Safari 1.3 and Above
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(Mac)
- Launch your Safari browser
- Click on Safari in top navigation bar
- Click on Preferences
- In the home page field type in http://www.RealAge.com/
For Firefox 1.01 and Above
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(Windows & Mac)
- Launch your Firefox browser
- Click on Tools in top navigation bar
- Select Options
- In the Location(s) field type in http://www.RealAge.com/
- Select Use Bookmark
- Click OK
Next time you start Internet Explorer, Safari, or Firefox, click the Home button. You'll go directly to RealAge.
How do I bookmark RealAge?
For Microsoft Internet Explorer- Go to http://www.RealAge.com.
- From the pull-down "Favorites" menu, select "Add to Favorites".
- Select the "OK" button.
- Go to http://www.RealAge.com.
- From the Bookmarks menu, select Add Bookmarks.
- A new window will open. Click Add to save the bookmark.
- Go to http://www.RealAge.com.
- From the Bookmarks menu, select Bookmark this page.
- The "Add Bookmark" dialog will open, asking you where you want to save the new bookmark.
- Select the folder that you want to save the bookmark to from the dropdown menu and click on OK.
