Welcome!
Frequently Asked Questions
How do I change my personal information, such as my birth date or e-mail address?
Personal registration information may be updated by accessing My Account. Choose "Change my birth date" and you'll be asked to sign in again for security.I share an e-mail address. How can a second person take the RealAge Test? Can I register more than one person to one e-mail address?
No. Our user authentication system requires a separate e-mail address for each subscriber. You can set up free individual e-mail addresses at any of the following sites for others sharing your address.I'm experiencing a technical problem. What should I do?
If you would like to provide us with information about a technical problem, please fill out this formI forgot my password. How do I change my password?
Personal registration information may be updated by accessing My Account. Choose Reset My Password, and then enter your e-mail address and click SEND NOW. You will receive an e-mail from RealAge that will allow you to reset your password.How do I create a password?
Choose a password of at least six characters, and enter it into the password field. For your protection, we suggest you use a password not previously used elsewhere; it should not be the password you use for your personal e-mail account.Is there a fee to become a RealAge member?
There is no fee to take the RealAge Test or to receive helpful health tips and newsletters.How do I complete my RealAge Test, if I haven't had a chance to finish it yet?
On the homepage, click Take the RealAge Test. Sign in, and choose the appropriate section from the navigation at the top of the test. The answers you previously entered have been saved.How do I change my subscriptions?
Subscriptions may be updated by accessing My Account. You may also unsubscribe from any message you receive by following the instructions at the end of the message.How do I prevent e-mail from going into a “bulk/spam/junk mail” folder?
Many e-mail programs have a built-in filter that automatically blocks messages from any sender whose e-mail address is not in the recipient's address book or Safe Sender list.
To ensure that RealAge messages arrive in your INBOX safely, please add Health@RealAge.com and Health@RealAge-mail.com to your e-mail address book or Safe Sender list.
Instructions:
First, find your e-mail program below. Then, follow the steps provided. If you need more details on how to add e-mail addresses to your Safe Sender list, please contact your e-mail service provider.
AOL, Earthlink, Gmail, MSN, Outlook, and Yahoo! (latest versions)
Click icons below for instructions.
Comcast
To add Health@RealAge.com and Health@RealAge-mail.com to your Comcast address book manually:
- Click the Address Book link in the left menu.
- Click ADD CONTACT at the top of your Address Book.
- To add RealAge, you may enter information in the General, Phone, Address, Internet and Personal pages. Enter Health@RealAge.com as the e-mail address. Use the tabs at the top to switch from page to page.
- Click Save button when you are finished entering all contact information.
For more information on manually adding RealAge to your Comcast Address book, go here.
To add Health@RealAge.com and Health@RealAge-mail.com to your Comcast address book from an e-mail:
- Open an e-mail message from RealAge and then click on the link directly below the senders name, titled Add to Address Book.
- Add the contact. The E-mail Address field will be pre-formatted with the address Health@RealAge.com displayed in the sender's message. You may enter additional information in the General, Phone, Address, Internet and Personal pages. Use the tabs at the top to switch from page to page.
- Click Save button when you are finished entering all contact information.
For more information on adding RealAge to your Comcast Address book, go here.
BellSouthTo add Health@RealAge.com and Health@RealAge-mail.com to the address book you must first log into your BellSouth Web e-mail. Once you are logged into Web e-mail, follow these steps:
- Click Address Book.
- Click Add New Contact.
- In the Display Name field, type the name to display for RealAge.
- In the E-mail field, type in Health@RealAge.com.
- To add more information, click Add More Information and type the applicable information.
- Click Save button.
For more information on adding RealAge to your BellSouth address book, go here.
CoxTo add Health@RealAge.com and Health@RealAge-mail.com to the address book you must first log into your Cox.net Web e-mail account. Once you are logged into Web e-mail, follow these steps:
- Click Addresses.
- Click Create Address at the top.
- Type Health@RealAge.com in the address area to store.
- Click Save.
For more information on adding RealAge to your Cox.net Address Book, go here.
Outlook 2002 Windows XPTo add Health@RealAge.com and Health@RealAge-mail.com to your Outlook 2002 Address Book:
- Open or preview an e-mail message from RealAge.
- Right-click the From name RealAge [Health@RealAge.com] and then click Add Contacts on the shortcut menu.
- Click Save.
For more information on adding RealAge to your Outlook 2002 Safe Sender List, go here.
Outlook 2000To add Health@RealAge.com and Health@RealAge-mail.com to your Outlook 2000 Address Book:
- Open an e-mail message from RealAge.
- On the From line, right-click the name Health@RealAge.com, and then click Add to Contacts.
A contact will open with RealAge and Health@RealAge.com filled in. You can add any other information you want. Then click Save.
For more information on adding RealAge to your Outlook 2000 Safe Sender List, go here.
EudoraPlease add Health@RealAge.com and Health@RealAge-mail.com to your Eudora address book to ensure your e-mails do not end up in the Junk Mailbox. Then choose Tools > Options > Junk Mail and place a checkmark next to the Mail isn't junk if the sender is in an Address Book option. Then click OK.
If a RealAge message has been delivered to the Junk folder in the past, highlight the RealAge message found in the Junk folder, and choose Not Junk from the Message folder.
For more information on adding RealAge to your Eudora address book, please visit the links below:
Windows Eudora Macintosh Eudora Mozilla ThunderbirdPlease add Health@RealAge.com and Health@RealAge-mail.com to your Mozilla Thunderbird address book to ensure your RealAge e-mail messages do not end up in the Junk Mailbox. By default, addresses in the address book are not considered junk mail.
Mozilla Thunderbird calls spam "junk mail." When Junk filtering is enabled, all junk mail is automatically sent to the Junk folder.
To tell Thunderbird to not send RealAge e-mail messages to the Junk folder in the future, highlight the RealAge e-mail message found in the Junk folder, and click the Not Junk button in the Toolbar. You can also use the keyboard shortcut of Control + J, or choose Mark As Not Junk from the Message menu.
Apple MailPlease add Health@RealAge.com and Health@RealAge-mail.com to your Apple Mail address book to ensure your e-mails do not end up in the junk mailbox. By default, addresses in the address book are not considered junk mail.
Apple's Mail application calls spam "junk mail," and has two modes of junk mail blocking. In "Training" mode, messages considered junk mail are colored brown in your Inbox, but remain visible. In "Automatic" mode, junk mail messages are automatically sent to the Junk folder.
To tell Mail not to send RealAge e-mail messages to the Junk folder in the future, highlight the RealAge message found in the Junk folder, and choose Message > Mark > As Not Junk Mail.
Other e-mail programsIf you do not receive your RealAge notification message, please check your spam or bulk e-mail folder just in case it got delivered there instead of your inbox. If so, select the message and mark it Not Spam. This should allow future messages to get through.
What are the site requirements?
To provide you with up-to-date account information, we recommend you have the latest version of your specified Web browser. Click on a link below to get it.
The upgrade is free for all browsers listed below.
Available Browser UpgradesHow do I enable cookies?
Enable Your Cookies
You must have cookies enabled to use many portions of the RealAge Web site, such as the RealAge Test and health assessments. To enable your cookies, follow the directions below.
Internet Explorer for Windows
If you are using Internet Explorer 7.0:
- Choose Tools, then
- Internet Options
- Click the Privacy tab
- Default setting is medium. Move the slider to determine which setting you prefer. (You can also click on Advanced for specialized cookie treatment.)
- Click Apply and OK
For all other versions, visit the Microsoft Web site cookie description page.
Safari
- Launch your Safari browser
- Click on Safari in top navigation bar
- Click on Preferences
- Click on Security at top of box
- Under Cookies select Only sites you navigate to
- Close security preference box
Firefox
If you are using 2.0.0.7
All Other Browsers
Please refer to your browser's support documentation, or contact the manufacturer for information on how to change your browser's cookie preferences.
If you already have cookies enabled and you are having problems with the RealAge site, please e-mail us at info@RealAge.com.
How do I make RealAge my homepage?
For Microsoft Internet Explorer 6.0 and Above
-
(Windows)
- From the Internet Explorer pull-down Tools menu, select Internet Options.
- Select the General tab.
- Enter in http://www.RealAge.com/ in the Address text field and then click the OK button.
-
(Mac)
- From the Internet Explorer pull-down Edit menu, select Preferences.
- Select the General tab.
- Enter in http://www.RealAge.com/ in the Address text field and then click the OK button.
For Safari 1.3 and Above
-
(Mac)
- Launch your Safari browser
- Click on Safari in top navigation bar
- Click on Preferences
- In the home page field type in http://www.RealAge.com/
For Firefox 1.01 and Above
-
(Windows & Mac)
- Launch your Firefox browser
- Click on Tools in top navigation bar
- Select Options
- In the Location(s) field type in http://www.RealAge.com/
- Select Use Bookmark
- Click OK
Next time you start Internet Explorer, Safari, or Firefox, click the Home button. You'll go directly to RealAge.
How do I bookmark RealAge?
For Microsoft Internet Explorer- Go to http://www.RealAge.com.
- From the pull-down "Favorites" menu, select "Add to Favorites".
- Select the "OK" button.
- Go to http://www.RealAge.com.
- From the Bookmarks menu, select Add Bookmarks.
- A new window will open. Click Add to save the bookmark.
- Go to http://www.RealAge.com.
- From the Bookmarks menu, select Bookmark this page.
- The "Add Bookmark" dialog will open, asking you where you want to save the new bookmark.
- Select the folder that you want to save the bookmark to from the dropdown menu and click on OK.
