Welcome to the RealAge Help Desk. If you have any questions about RealAge, your account, your subscriptions, or you're encountering a technical error, you've come to the right place. If your question isn't answered below, please
e-mail us
How do I change my personal information, such as my birth date or e-mail address?
I share an e-mail address. How can a second person take the RealAge Test? Can I register more than one person to one e-mail address?
I forgot my password. How do I sign in?
I'm experiencing a technical problem. What should I do?
How do I change my password?
How do I create a password?
Is there a fee to become a RealAge member?
How do I complete my RealAge Test, if I haven't had a chance to finish it yet?
How do I change my subscriptions?
What is RealAge, and is it scientific?
How do I prevent e-mail from going into a “bulk/spam/junk mail” folder?
How do I change my personal information, such as my birth date or e-mail address?
Personal registration information may be updated by accessing
My Account. Click My Account from the top navigation, then choose "Change my birth date." You'll be asked to sign in again for security.
I share an e-mail address. How can a second person take the RealAge Test? Can I register more than one person to one e-mail address?
No. Our user authentication system requires a separate e-mail address for each subscriber. You can set up free individual e-mail addresses at any of the following sites for others sharing your address.
I forgot my password. How do I sign in?
To receive your password via email,
click here.
I'm experiencing a technical problem. What should I do?
If you would like to provide us with information about a technical problem,
please fill out this form.
How do I change my password?
Click
My Account from the top navigation, then choose "Change my password." You'll be asked to sign in again for security.
How do I create a password?
Choose a password of four to eight characters and enter it into the password field. For your protection, we suggest you use a password not previously used elsewhere; this should not be the password you use for your personal e-mail account.
Is there a fee to become a RealAge member?
There is no fee to take the RealAge Test or to receive the Tip of the Day.
How do I complete my RealAge Test, if I haven't had a chance to finish it yet?
On the homepage, click
"Take the RealAge Test." Sign in and choose the appropriate section from the left menu. The answers you entered previously have been saved.
How do I change my subscriptions?
Subscriptions may be updated by accessing
My Account You may also unsubscribe from any message you receive by following the instructions at the end of the message.
What is RealAge, and is it scientific?
Read commonly asked questions about
RealAge science here.
How do I prevent e-mail from going into a “bulk/spam/junk mail” folder?
Many e-mail programs have a built-in filter that automatically blocks messages from any sender whose e-mail
address is not in the recipient's address book or Safe Sender list.
To ensure that RealAge messages arrive in your INBOX safely, please add
Health@RealAge.com and
Health@RealAge-mail.com to your
e-mail address book or Safe Sender list.
Instructions:
First, find your e-mail program below. Then, follow the steps provided.
If you need more details on how to add e-mail addresses to your Safe Sender list, please contact your e-mail service provider.
AOL, Earthlink, Gmail, MSN, Outlook, and Yahoo! (latest versions)
Click icons below for instructions.
Comcast
To add
Health@RealAge.com and
Health@RealAge-mail.com to your Comcast address book manually:
| 1. |
Click the Address Book link in the left menu. |
| 2. |
Click ADD CONTACT at the top of your Address Book. |
| 3. |
To add RealAge, you may enter information in the General, Phone, Address, Internet and Personal pages. Enter Health@RealAge.com as the e-mail address. Use the tabs at the top to switch from page to page. |
| 4. |
Click Save button when you are finished entering all contact information. |
For more information on manually adding RealAge to your Comcast Address book,
go here.
To add
Health@RealAge.com and
Health@RealAge-mail.com to your Comcast address book from an e-mail:
| 1. |
Open an e-mail message from RealAge and then click on the link directly below the senders name, titled Add to Address Book |
| 2. |
Add the contact. The E-mail Address field will be pre-formatted with the address Health@RealAge.com displayed in the sender's message. You may enter additional information in the General, Phone, Address, Internet and Personal pages. Use the tabs at the top to switch from page to page. |
| 3. |
Click Save button when you are finished entering all contact information |
For more information on adding RealAge to your Comcast Address book,
go here.
BellSouth
To add
Health@RealAge.com and
Health@RealAge-mail.com to the address book you must first log into your BellSouth Web e-mail. Once you are logged into Web e-mail, follow these steps:
| 1. |
Click Address Book. |
| 2. |
Click Add New Contact. |
| 3. |
In the Display Name field, type the name to display for RealAge. |
| 4. |
In the E-mail field, type in Health@RealAge.com. |
| 5. |
To add more information, click Add More Information and type the applicable information. |
| 6. |
Click Save button. |
For more information on adding RealAge to your BellSouth address book,
go here.
Cox
To add
Health@RealAge.com and
Health@RealAge-mail.com to the address book you must first log into your Cox.net Web e-mail account. Once you are logged into Web e-mail, follow these steps:
| 1. |
Click Addresses. |
| 2. |
Click Create Address at the top. |
| 3. |
Type Health@RealAge.com in the address area to store. |
| 4. |
Click Save. |
For more information on adding RealAge to your Cox.net Address Book,
go here.
Outlook 2002 Windows XP
To add
Health@RealAge.com and
Health@RealAge-mail.com to your Outlook 2002 Address Book:
| 1. |
Open or preview an e-mail message from RealAge. |
| 2. |
Right-click the From name RealAge [Health@RealAge.com] and then click Add Contacts on the shortcut menu. |
| 3. |
Click Save. |
For more information on adding RealAge to your Outlook 2002 Safe Sender List,
go here.
Outlook 2000
To add
Health@RealAge.com and
Health@RealAge-mail.com to your Outlook 2000 Address Book:
| 1. |
Open an e-mail message from RealAge. |
| 2. |
On the From line, right-click the name Health@RealAge.com, and then click Add to Contacts. |
A contact will open with RealAge and Health@RealAge.com filled in. You can add any other information
you want. Then click
Save.
For more information on adding RealAge to your Outlook 2000 Safe Sender List,
go here.
Eudora
Please add
Health@RealAge.com and
Health@RealAge-mail.com to your Eudora address book to ensure your e-mails do
not end up in the Junk Mailbox. Then choose
Tools >
Options >
Junk Mail and place a
checkmark next to the
Mail isn't junk if the sender is in an Address Book option. Then click
OK.
If a RealAge message has been delivered to the Junk folder in the past, highlight the RealAge message
found in the Junk folder, and choose
Not Junk from the Message folder.
For more information on adding RealAge to your Eudora address book, please visit the links below:
Mozilla Thunderbird
Please add
Health@RealAge.com and
Health@RealAge-mail.com to your Mozilla Thunderbird address book to ensure your RealAge e-mail
messages do not end up in the Junk Mailbox. By default, addresses in the address book are not considered junk mail.
Mozilla Thunderbird calls spam "junk mail." When Junk filtering is enabled, all junk mail is automatically sent to the Junk folder.
To tell Thunderbird to not send RealAge e-mail messages to the Junk folder in the future,
highlight the RealAge e-mail message found
in the Junk folder, and click the
Not Junk button in the Toolbar. You can also use the keyboard shortcut of Control + J, or choose
Mark As Not Junk from the Message menu.
Apple Mail
Please add
Health@RealAge.com and
Health@RealAge-mail.com to your Apple Mail address book to ensure your e-mails do not end up in the junk mailbox. By default, addresses
in the address book are not considered junk mail.
Apple's Mail application calls spam "junk mail," and has two modes of junk mail blocking. In "Training" mode, messages considered
junk mail are colored brown in your Inbox, but remain visible. In "Automatic" mode, junk mail messages are automatically sent to the Junk folder.
To tell Mail not to send RealAge e-mail messages to the Junk folder in the future, highlight the RealAge message found in the Junk folder, and choose
Message >
Mark >
As Not Junk Mail.
Other e-mail programs
If you do not receive your RealAge notification message, please check your spam or bulk e-mail folder just in case it got delivered there instead of your inbox. If so, select the message and mark it Not Spam. This should allow future messages to get through.
